Mike Mack

people like to ask me

What Does Mike Mack Do?


The Answer

Tailored Training, Coaching, Facilitation and strategic planning

Mike Mack is a training, coaching & consulting industry expert. Mike provides tailored training and coaching to companies in any industry. His relationship-driven approach is recognizable not just in his own customer service, but in the services and materials he offers.

Mike is a sought after sales, service and leadership trainer, coach, speaker and facilitator who implements leading edge programs ensure people achieve their potential.   Mike loves watching companies increase employee retention, customer satisfaction and profitability.

If your organization is looking to improve its bottom line through improved soft skills, customer service experience, leadership and team development, Mike can help. Contact our team today and schedule a free Discovery Experience to see how Mike can assist your business.


Mike wants to learn about your business concerns that prevent you from maximizing your business strengths and potential. He listens to you and discovers how he can best support your desired outcomes to make your business and team better in any economy.


Find out how he has helped businesses achieve success in his Testimonials section below.


The Team


Mike Mack

For Mike, every relationship is built on Like, Respect and Trust.

Mike Mack is an Entrepreneur, Consultant, Coach, Facilitator, Speaker and Author. He is a sought-after sales, service and leadership expert. He has been helping people maximize their potential since 2006 with the use of leading edge training programs and personalized coaching. He is passionate about helping companies increase their customer satisfaction, employee retention and achieve profitability.

Mike specializes in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning with the objective of making the overall customer experience remarkable. Mike is the author of REMARKABLE Service – How to Keep Your Doors Open, and it’s Mike’s belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability. For Mike, it’s about “trusted collaboration” with his customers.

Mike holds an MBA from Athabasca University and is a proud member of Synergy Network (Edmonton Alberta Canada), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), President 2018/19 for ACG Edmonton; Past member of Toastmasters International, obtaining his Distinguished Toastmasters Designation—DTM. (The Distinguished Toastmaster award is the highest Toastmasters International bestows); Member of CAPS (Canadian Association of Professional Speakers); TEC Canada Speaker; Past-President, Rotary Club of Edmonton Mayfield (2005/06). Mike and his wife Bonita live in Edmonton and love mountain biking in Edmonton’s River Valley or in the majestic mountains of Alberta Canada


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director, business operations

Matt Graff

Matt is an advocate for collaboration and enhanced team communication to stimulate organizational growth.

As an experienced consultant and facilitator and the Director of Business Operations with X5 Management, Matt has a passion for helping organizations succeed through team development, sales strategy and group facilitation.

Matt helps align all of the moving parts of a business for sustainable growth, motivating organizations to improve communication internally and externally to promote customer service excellence while keeping the sales pipeline full. An experienced speaker, Matt connects with all participants and audiences, including CEO's, sales & service professionals, operations managers, supervisors, and entrepreneurs.

Matt was born and raised on his family farm near Ferintosh, and continues to believe in the importance of rural development and community involvement. Matt is dedicated to agricultural sustainability and is an experienced manager of resources, production and people in agri-business.

Matt holds an MBA from the University of Alberta and appreciates working with other energetic and motivated individuals to facilitate, develop and implement customized business solutions. He has extensive experience in management training and consulting in various industries including oil and gas, manufacturing, agriculture and government. Matt is a Certified Trainer, Everything DiSC®

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director, Business development - western canada

Arnold McLaughlin

Arnold loves the art of the sale and connecting with everyone that he meets.

He has served as a Business Advisor and Mentor to Mike Mack for over 15 years. His experience and wisdom has served Mike well during this time frame. Arnold believes that “dropping a pebble and chasing the ripples” is essential for long lasting business relationships.

Arnold uses his exceptional sales and business development skills to acquire more corporate customers for Mike Mack and his team of associates.

Arnold has been a Sales Professional for over 50 years, including Commercial  (I.C. & I.) Real Estate. He is currently licensed with Macdonald Realty Ltd., in Vancouver, B.C. His real estate career has focused predominantly on commercial sales and leasing for the entire 46 years that he has been licensed. He has had longstanding and proven success over these many years and is still active in the profession because of his passion for sales, allowing him to stay focused everyday. He is a gifted communicator and has a natural ability to work a room and build meaningful relationships with ease. His recall for information is exceptional and allows him to add value to those that he serves, each and every day.

Arnold, and his wife Janette, reside in Coquitlam and enjoy remaining active in beautiful British Columbia.


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Coach and FacilitatoR

Tyler Neilsen

Tyler believes that every person can be successful, by taking their next simple step towards their preferred future.

As a coach and facilitator Tyler works with individuals and teams to out think and out grow their competition. Tyler’s passion is to tap your inner potential to create better business environments. Through collaboration with X5 Management, Tyler believes that more businesses and individuals can achieve their preferred future.

He is the Founder and Lead Coach with Vision Cast Canada Inc. and the author of Stop Talking Get it Done!: “The Leaders Guide to Bringing Vision and Action Together”, and is currently working on his second book that will focus on every business generating the business they’ve always wanted. Tyler is an entrepreneur, professional speaker and facilitator.

Tyler graduated with a Bachelors Degree from Vanguard College in Edmonton.  He has also traveled extensively and been on every continent of the world, with the exception of Antarctica.  Tyler is a member of BNI (Business Networkers International) and has held various leadership positions within the Alberta North Region.

Tyler is active in his home city, Edmonton, Alberta, and has served on a variety of boards. He continues to be the president of the community hockey club that his boys play in.  He is a committed family man and enjoys spending time with his kids through activities including baseball and hockey.



Strategic assistant

Michelle Clarke

Michelle believes creating connection is key.

Michelle brings a diverse background in finance, administration and event planning/project management to support Mike Mack and our valued customers.

From the very beginning of her career, which started in the financial services industry, Michelle recognized the intrinsic value of connecting with and relating to people as the key to providing remarkable customer service and this became the cornerstone of her work approach.

In 2005, armed with the knowledge, skills and experience of 14 years in various financial service and advisory roles, and a formal education in Communications/Public Relations, Michelle moved into the field of corporate event planning, where she helped plan and execute corporate conferences, seminars, awards galas and organizational fundraisers. The high degree of organizational skill and strategic thinking this role demanded served to further hone Michelle’s skill set and she brings these strengths to her Strategic Assistant role.

A Saskatchewan native, Michelle moved to Edmonton in 2002 with her family and now calls Alberta’s capital home. She is active in her community, having served on Parent Councils and Community League Boards, and thrives on connecting with others, giving back, learning and growing. During her downtime, Michelle enjoys spending time with family and friends and running her weekly 5k’s in the scenic ravine areas near her home.  




Mike also has a talented team of highly skilled coaches and facilitators to support your corporate training and coaching needs. 


In the time Mike has spent with our organization, I have witnessed a positive transformation in our team. Through Mike’s use of strategic planning and reporting initiatives, they have made our team more accountable for their activities and has significantly increased their productivity. As a direct result, we have experienced a noticeable increase in sales performance. Mike has been a real asset to our company. They show excellent leadership skills and are a remarkable motivator. They have a knack for conducting effective workshop seminars by incorporating personal experiences and encouraging involvement. I have confidence in their suggestions and value their advice when making vital business decisions.
— Lynn Williams, COO and Owner, RBW Group of Companies

In the spring of 2012, we retained the services of a Mike Mack to review our internal processes and make recommendations for improving how we have done things in the past. It was important for us to improve our internal communication with all key aspects of our business (i.e. Sales, Service and Parts). The relationship with Mike has evolved over the past 3 years and they continue to impact our business in a favourable way. In the past 18-24 months they have worked closely with many of our team members, in all departments, from senior management to the front line. They have provided professional development to our team and also facilitated many roundtable discussions to improve outcomes of various initiatives and projects. We have been very pleased with the impact that Mike has had on our business, specifically on how we communicate internally and how we impact customer service. We look forward to the continued professional support that Mike will offer our business. Mike Mack was referred and recommended to us, and we are very pleased with their approach and impact that they have had on our business.
— Eddy Stahl, Stahl Peterbilt Inc.

Delnor Construction has utilized the services of Mike Mack for multiple Leadership Training Sessions within our company. The material and services were exceptional and provided a real benefit to our leadership team. Mike and his team researched the needs of our business and took the time to learn what opportunities for development were available to our group. As a result, the sessions prepared by Mike were interactive, relevant to our business, and tailored to meet the specific challenges we face within our organization. We would not hesitate in recommending Mike Mack to work with a business looking to improve their management skills.
— Jeff Sterling, Delnor Construction

I want to thank the Mike team for their methodology and relationship skills. The delivery to our Living Sounds team has been phenomenal. With Mike’s ongoing commitment, we have seen a marked improvement in conversion rates, increased closures and personal staff development.
— Greg Nedelec, Owner, Living Sounds Hearing Centre Ltd.

Their unique approach to our full retreat day enabled our senior team to clarify our purpose, objectives and goals and provided our team an opportunity to get away from the office to strategize and bond. With Mike, our senior management team is now taking a unified approach to day-to-day operations, and have a strategy to promote our company’s long-term growth. If your team requires improvement or direction in growth planning, team-building, goal setting, role clarity and action plan development, Mike can help you initiate this process. I would highly recommend that any organization contact their team to book a management or team retreat.
— Dean Cisek, President, Summit Trailer Ltd.

Mike Mack is able to build a foundation of trust with the teams they help develop. This allows them the ability to identify needs and develop a strategy that encourages both individual and team growth. They understand the value of creating an environment where support and encouragement lead to collaboration in achieving specific goals. The Mike team is a pleasure to work with and has the highest degree of professionalism, which is visible through the respect they demonstrates with everyone that they coach. I would recommend Mike Mack to help evolve a group of individuals working together into a cohesive, supporting and successful team! Thank you for your support Mike!!
— Greg Stahl, President, New West Truck Centres