Mike Mack

people like to ask me

What Does Mike Mack Do?


The Answer



For Mike, every relationship is built on Like, Respect and Trust.

As President and Managing Partner, Mike and the X5 Management strive to Align Teams to Achieve.

It’s all about trusted collaboration with all customers.

Since 2006, Mike and the X5 team use leading-edge training programs and a personalized approach. They are passionate about helping companies increase their team cohesion, customer satisfaction, employee retention and achieve enhanced profitability.  Mike and the X5 team specialize in Customer Service, Sales, Team Building, Leadership Development, and Strategic Planning.

Mike’s is an Amazon bestselling author of REMARKABLE SERVICE – How to Keep Your Doors Open along with his latest book, RELATIONSHIPS FOR KEEPS – How to Build Powerful Relationships in Business and in Life

Book Mike for a speaking engagement. Click here.

Mike holds an MBA from Athabasca University and is a proud member of Synergy Network (Edmonton), serving as Chair in 2016; Member of ACG (Association for Corporate Growth), serving as President in 2018-19; Member of the Institute of Corporate Directors; Member of CAPS (Canadian Association of Professional Speakers); National TEC Canada Speaker; Mike is a Certified Trainer for Everything DiSC®; Past-President, Rotary Club of Edmonton Mayfield (2005-06). Former member of Toastmasters International, obtaining his Distinguished Toastmasters Designation – DTM. The Distinguished Toastmaster award is the highest Toastmasters International bestows and recognizes a superior level of achievement in both communication and leadership.

Mike and his wife Bonita live in Edmonton and enjoy travelling and mountain biking.



In the time Mike has spent with our organization, I have witnessed a positive transformation in our team. Through Mike’s use of strategic planning and reporting initiatives, they have made our team more accountable for their activities and has significantly increased their productivity. As a direct result, we have experienced a noticeable increase in sales performance. Mike has been a real asset to our company. They show excellent leadership skills and are a remarkable motivator. They have a knack for conducting effective workshop seminars by incorporating personal experiences and encouraging involvement. I have confidence in their suggestions and value their advice when making vital business decisions.
— Lynn Williams, COO and Owner, RBW Group of Companies

In the spring of 2012, we retained the services of a Mike Mack to review our internal processes and make recommendations for improving how we have done things in the past. It was important for us to improve our internal communication with all key aspects of our business (i.e. Sales, Service and Parts). The relationship with Mike has evolved over the past 3 years and they continue to impact our business in a favourable way. In the past 18-24 months they have worked closely with many of our team members, in all departments, from senior management to the front line. They have provided professional development to our team and also facilitated many roundtable discussions to improve outcomes of various initiatives and projects. We have been very pleased with the impact that Mike has had on our business, specifically on how we communicate internally and how we impact customer service. We look forward to the continued professional support that Mike will offer our business. Mike Mack was referred and recommended to us, and we are very pleased with their approach and impact that they have had on our business.
— Eddy Stahl, Stahl Peterbilt Inc.

Delnor Construction has utilized the services of Mike Mack for multiple Leadership Training Sessions within our company. The material and services were exceptional and provided a real benefit to our leadership team. Mike and his team researched the needs of our business and took the time to learn what opportunities for development were available to our group. As a result, the sessions prepared by Mike were interactive, relevant to our business, and tailored to meet the specific challenges we face within our organization. We would not hesitate in recommending Mike Mack to work with a business looking to improve their management skills.
— Jeff Sterling, Delnor Construction

I want to thank Mike’s team for their methodology and relationship skills. The delivery to our Living Sounds team has been phenomenal. With Mike’s ongoing commitment, we have seen a marked improvement in conversion rates, increased closures and personal staff development.
— Greg Nedelec, Owner, Living Sounds Hearing Centre Ltd.

Their unique approach to our full retreat day enabled our senior team to clarify our purpose, objectives and goals and provided our team an opportunity to get away from the office to strategize and bond. With Mike, our senior management team is now taking a unified approach to day-to-day operations, and have a strategy to promote our company’s long-term growth. If your team requires improvement or direction in growth planning, team-building, goal setting, role clarity and action plan development, Mike can help you initiate this process. I would highly recommend that any organization contact their team to book a management or team retreat.
— Dean Cisek, President, Summit Trailer Ltd.

Mike Mack is able to build a foundation of trust with the teams they help develop. This allows them the ability to identify needs and develop a strategy that encourages both individual and team growth. They understand the value of creating an environment where support and encouragement lead to collaboration in achieving specific goals. Mike’s team is a pleasure to work with and has the highest degree of professionalism, which is visible through the respect they demonstrate with everyone that they coach. I would recommend Mike Mack to help evolve a group of individuals working together into a cohesive, supporting and successful team! Thank you for your support Mike!!
— Greg Stahl, President, New West Truck Centres