Friday, October 20, 2017

For more details on my professional speaking background Click Here

Stay tuned for the released of my Revised and Expanded Edition of Remarkable Service, (September 2017) packed with unforgettable Customer Service stories. Some are truly Remarkable in a great way and some are so bad, that we will remark about the story and the businesses involved for a very long time.

Learn what it takes to ensure that your doors stay open, regardless of economic conditions.

What is Remarkable Service and is it sustainable?

Why some organizations give it and why some consistently screw up.

Learn what it takes to deliver Remarkable Service and why everyone on your team has to understand that the little things make all the difference.

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View Mike Mack, MBA's profile on LinkedIn

Mike Mack at ACG ConferenceI truly love what I do professionally. Whether it is supporting valued corporate customer, or delivering a keynote presentation, it is the fuel behind my career, that spans over three decades.

When I am privileged to present to a corporate audience, I always strive to connect with every person in attendance. My passion for my keynotes, or workshop presentations have motivated individuals from Montreal to Vancouver.

Who is Mike Mack?

In addition to my professional speaking career, I am the founder of X5 Management, a Professional Services firm that Improves Sales & Service for business since 2006.
X5 offers Business Consulting, Professional Training & Development workshops and Coaching services for Middle Market customers.

mikebikinginedmontonI hold an MBA from Athabasca University along with a Fellow of The Institute of Canadian Bankers designation.
Community involvement: Proud member of Synergy Network (Edmonton), serving on the Executive as Vice-Chair; ACG (Association for Corporate Growth), serving as Chair for the Northern Alberta Mergers & Acquisitions Conference in Edmonton. (March 2016); Toastmasters International, (Distinguished Toastmaster Award recipient; CAPS (Canadian Association of Professional Speakers).

I am committed to wellness and enjoy riding my mountain bike in the beautiful mountains of Alberta and Edmonton’s incredible River Valley.



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