Mike Mack

My Book

Remarkable Service

How to Keep Your Doors Open

 
 
MikeMack bench color.jpg
 

Better Teams, Better Service, Better Bottom Line.

My book provides great advice on customer service including:

• Remarkable stories from around the world

• Five areas that lead to remarkable service

• And so much more

Get your FREE book summary of "Remarkable Service"

Mike-Mack-Book_portrait.jpg

Fill out the form below to download your FREE book summary of Mike's new book.

Name *
Name
 
It is my belief that remarkable customer service can improve revenue and overall corporate profitability. Learn why the little things make all the difference.
— Mike Mack
 
 
 

Some of Mike’s favourite excerpts from the book.


“In my opinion, many businesses don’t put enough focus, attention, and effort into their customer service. I want to bring more awareness to any organization so that their businesses that can make their customer service experiences become better and, ideally, remarkable.”


“Demonstrating value for must occur before the customer cuts the cheque to our business.”


“As I wrote this story about the Mexican excursion, it hit me hard! While this story is true, and has some humour to it, the sad reality is that it is closer to a daily occurrence for so many businesses that it was a real eye-opener for me.”



“When was the last time that you made your customer’s problem, your problem?”


“Businesses usually don’t focus on the little things that can make their service remarkable. Most customers truly appreciate the little things.”


“When was the last time that you looked at all aspects of your business from the perspective of your customers? This may not be a common thing that most business owners or leaders do.”



“Businesses usually don’t focus on the little things that can make their service remarkable. Most customers truly appreciate the little things.”


“While the word “remarkable” is not new, it aligns well with my belief that customer service can be remarkable. But what does remarkable mean exactly? Does your business do something that your customers would “remark” about? It doesn’t have to be big, but it can be memorable and impactful enough to your customer so that they will tell other people, and they may tell lots of people in some situations.”


“In good and bad economic times, Customer Service is the one thing that any business can control and improve upon 24/7, 365 days a year.”